Backing GetVocal: Customer support you want to stay on the line for

Customer experience is one of the clearest use cases for conversational AI - repeatable processes, narrow scopes, clear resolution distinction -  yet most enterprise deployments are already seeming to stall long before they deliver value. Black-box agents, unpredictable or even untrustworthy behaviour, and rigid legacy workflows have made automation feel risky rather than liberating. Organisations are desperate for efficiency, but they can’t compromise on control and risk customer trust.

Automation that enterprises can trust

GetVocal, founded in 2023 by Roy Moussa and Antonin Bertin, is the platform for conversational AI agents designed for the realities of enterprise operations: governable, auditable, and deployable exactly where AI works best. 

GetVocal’s platform is built around a simple premise: autonomy only works when it’s accountable. Their agents follow strict business logic, operate inside a fully governed environment, and hand off seamlessly when a human should decide. Every conversation is monitored and fully auditable, giving enterprises the clarity and oversight that most AI systems lack.

Unlike the previous era of chatbots, GetVocal makes autonomy accountable. Enterprises can now finally see how agents reason, which rules they follow (which they don’t), and where human judgement and intervention is required. Teams can design and train agents much like onboarding a new colleague, so it feels natural; with clear guardrails and predictable outcomes for the organisation's most critical workflows. GetVocal’s platform powers omni-channel agents that automate not just FAQs, but complex, transactional conversations such as billing disputes, authentication, bookings, cancellations, and order updates, with full explainability and auditability. The result is automation that remains reliable where accuracy matters, and conversational where it’s safe - giving organisations the confidence to scale AI across their customer operations.

Designed for the next era of CX

The evolution of the online customer support model has been underway for many years: we’re moving past the intrusive, low-value chat widgets of the previous era and into a world where operations evolve from “humans assisted by AI” to “AI powered by humans.” But that shift only works when the underlying infrastructure is dependable.

GetVocal provides that foundation. It lets organisations scale automation without losing the oversight, guardrails, or governance that enterprise environments demand. The outcome is a true hybrid workforce: humans handle judgement and complexity, while AI manages the high-volume interactions with

Impact at scale The results are compelling. Enterprises using GetVocal see:

• 31% fewer live escalations

• 45% more self-service resolutions

• 70% deflection within three months

These aren’t pilot metrics or isolated experiments. They’re production results across 23 markets with customers including Vodafone, Glovo, Movistar, and a pilot underway at Deutsche Telekom.

Glovo’s experience shows how fast this can scale. The team expanded from one to 80 AI agents in under 12 weeks, unlocking a five-fold increase in uptime and a 35% rise in deflection, proving that GetVocal goes way beyond simply automating tasks, it helps organisations rethink their entire operational foundation.

Roy and Antonin are building the platform that we think large enterprises have been waiting for: automation that scales their customer support function and empowers their customer support staff without sacrificing responsibility. They understand both the complexity and the pragmatism required to bring conversational AI into real operations.