Support platform for consumer-facing hardware companies
Support platform for consumer-facing hardware companies
Mavenoid was founded to kill the user manual. Technical support, including every task required for technically advanced products to run correctly, is a fundamentally hard scientific and engineering problem. It’s also an overlooked one. Most enterprises still rely on static manuals, inflexible decision trees, informal procedures, and knowledge that lives only in the heads of people. Expert problem solvers take a long time to train and when they leave the organization their knowledge is lost forever. Bad technical support leads to long and expensive downtime, frustrated users, costly support teams, and expensive and environmentally harmful unnecessary replacements. Mavenoid’s AI is fast to train, solves any technical issue, and speaks to the user on the user’s term. Mavenoid makes everything work.